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Lyft Deactivation Lawyer


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Lyft drivers often have to deal with a lot of issues in their daily lives when they’re on the clock. They have to maneuver through various locations in the city and have to navigate traffic without getting into accidents. They also have to pick up and drop off passengers constantly. As a result, it can be very draining to drive for Lyft, and if an accident happens, drivers may find their accounts deactivated with no idea how to reactivate them. If you found that your Lyft account was deactivated, you can contact our law firm, the Downtown LA Law Group, and we will help you get your account back up and running. If you were in an accident and Lyft released you, we’ll ensure that you receive the settlement you deserve, as well.

Causes of Lyft Deactivations

It is important that you understand that there are many ways in which your Lyft account could be deactivated. Some of these situations and actions are more serious than others, and could actually warrant additional legal action from those involved. You might not be able to reactivate your Lyft account if these violations are repeated or if you ignore any warnings. Some reasons your Lyft account can be disabled include:

  • Outdated documents: You will always need to keep your registration, license, and insurance policy up to date. If anything expires or if you are removed from your insurance policy, you will need to alert Lyft. They can simply deactivate your account until you provide proof that you are renewed.
  • Old vehicles: Lyft requires drivers to operate vehicles that are no older than 15 years old, depending on the city. If your car has passed the threshold, your account may be deactivated.
  • Transporting minors: Minors cannot legally use Lyft of their own volition, and all riders under the age of 18 years old must be accompanied by a parent or guardian. It is your responsibility to acknowledge the age of an individual if he or she appears to be a minor and to end the ride.
  • Legal violations: You cannot break traffic laws while driving, allow passengers to use drugs or drink alcohol, consume drugs or alcohol yourself, text while driving, have a weapon present in your vehicle, and more. If it is discovered that you broke the law, your account could be deactivated permanently.
  • Discrimination: You cannot discriminate against riders based on race, gender, sex, religion, and more. You also cannot refuse service to disabled riders who have service animals. Any discriminatory or excluding behavior can be met with retaliation and deactivation.
  • Sexual harassment: It is prohibited to come into contact with riders, and even more so to do so in a sexual manner. You should not harass riders or reach out to them after a ride to solicit dates, meetings, and more.
  • Operating as a taxi: Lyft riders must use the app to schedule rides. If you pick up random individuals on the street, you are violating the terms of service. The rider has not agreed to the terms, either, and liability issues can unfold.
  • Low rating: You will need to maintain a high rating of 4.5 stars or higher on Lyft. If your rating falls below that number, you will likely have a deactivated account waiting for you the next time you turn on the app.
  • Excessive complaints: Your passengers may complain about the ride for many reasons. The vehicle could be dirty or damaged, or the car could smell excessively like smoke and alcohol. You could also receive complaints about your driving.
  • Background checks: You may have a background check each year, and if you committed a crime within that time period, Lyft could disqualify you from the app. Similarly, it is against policy to falsify documents or details about yourself, such as your insurance information or age, and if Lyft discovers the truth, you could be permanently deactivated.
  • Riding with a friend: You are prohibited from having other people in the vehicle with you while you’re driving for Lyft. If someone else is present, it could be grounds for deactivation.

If you find that you were deactivated, you will need to look through any messages and find out the reason. Accidents are very commonly the reason that accounts are deactivated, and if you were in a collision, you should get all the information together so you can fight to be reactivated.

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Reactivating Lyft Accounts

There are many questions surrounding the reactivation of a Lyft account. Our clients often call us and ask us questions like:

  • How do I reactivate my Lyft account after an accident?
  • How to reactivate my Lyft account if it was suspended after an accident?
  • How long do I have to wait until my Lyft account gets reactivated after an accident?
  • How long is my Lyft account deactivated after an accident?

It is possible for you to reactivate an account with ease, depending on the reason for deactivation in the first place. For example, it is easy to simply upload documents and proof showing that you got a new license or that your insurance policy was updated. You can also show proof of expungement or innocence in court if you were tried for a crime.

Some actions are impossible to remedy, though, such as sexual harassment.

An accident can result in your Lyft account being deactivated because the company does not want to deal with the insurance payments or with the entire legal process. You may have to fight tooth and nail to get your account back, since it could potentially stay suspended for weeks or months.

Lyft Insurance Coverage

In the event of an accident, you will need to gather insurance details to file a claim with Lyft. Lyft requires that all drivers hold their own auto insurance policies, but they will provide coverage as well, since personal auto insurance policies do not cover commercial driving. Lyft’s insurance is active only when you’re using the app.

The initial phase of the insurance coverage is active when you merely have the app turned on and you’re waiting for a ride. While this is happening, you’re covered for $50,000 per person bodily injury, up to $100,000 per incident and $25,000 for property damage coverage.

Once you accept a ride and you’re en route to the passenger, as well as during the time that the passenger is in your vehicle, you’re privy to $1 million of third-party liability coverage, uninsured/underinsured motorist bodily injury, and more. Notably, the contingent comprehensive and collision coverage is available only if you have it on your personal policy. This also comes with a $2,500 deductible you must meet before the insurance covers the damages.

If you were in an accident, it is possible that Lyft could pay for the various damages and expenses. However, in the aftermath, Lyft may very well decide to release you. They could claim that you were actually a problem driver and that your accident proved that you put other riders at risk. They may say that you are dangerous behind the wheel and it is in the best interests of both parties if you’re released.

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Lyft Accident Compensation

If you were involved in a Lyft accident and your account was deactivated, it is crucial that you gather evidence of the incident and present it to the company. You will need proof to show that you were not at fault or that you were injured in the incident and you deserve proper insurance coverage. Our attorneys will do everything in our power to win you the compensation you deserve. We will pursue restitution for the following expenses:

  • Medical bills from the past and future
  • Property damage to cover the mechanic fees and replacement or repair of personal items
  • Lost income if you were unable to work, whether from the past or future
  • Pain and suffering damages for emotional anxiety, PTSD, fear, and more
The Best Firm in Los Angeles

The Downtown LA Law Group has taken on Lyft accident cases for years. We have a team of expert lawyers who can ensure that your lawsuit is a success, and we will also do everything possible to get your account reactivated. Our attorneys are known for being aggressive and for never giving up on any client who walks through our doors. If we have to go to court to defend your rights, we are willing to do so.

To receive a free legal consultation to discuss your Lyft accident case, call us today. We will answer all of your questions and help you understand how the legal process works. We are available 24 hours a day, 7 days a week, 365 days a year. If you hire us, we will also give you our zero fee guarantee. This means that you won’t have to pay a dime for our services. We will cover the costs of the case, and if we win, our payment comes from a portion of the settlement awarded by Lyft. If we lose, we take nothing whatsoever.

To learn more about how to reactivate your Lyft account after an accident, get in touch with the Downtown LA Law Group today.


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