Uber’s Transparency with DriversInitially, Uber was very secretive when it came to its business practices, going so far as to prevent any drivers knowing why they were prevented from driving or alerting users to policy changes. This went on for some time before a ruling in 2018 accompanied a settlement. The settlement was to be paid out to over 385,000 drivers, reimbursing them for expenses they traveled with passengers in their vehicles. The company paid a total of $100,000,000 to the drivers, some of whom received over $8,000. The terms of the settlement also stated that their policies would change; drivers would be more aware of what could constitute deactivation. Previously, drivers could simply attempt to log on only to find that they were barred, and reaching out to Uber would lead nowhere.
Learn more about your options for compensation by calling (213) 389-3765.Now, there is ample opportunity for drivers to discover why they were barred. If you feel that you were prevented from earning income, you should speak with an Uber wrongful deactivation lawyer today.
Causes of Uber DeactivationYou may be locked out of the Uber app or deactivated for a number of reasons. The policies can be found on Uber’s website or viewed in the legal section of the terms and services within the app itself. It is important to understand that most of the reasons for deactivation are universal, but a few of the nuances differ from city to city. For example, minimum ratings are different from location to location. This is because each city’s inhabitants may have different styles of ratings, tendencies, population, and much more. It can be unfair to drivers if the rules are uniform across different cities given the innate differences. Some of the causes for deactivation include:
- Rating System: All drivers are subjected to a rating system, out of 5 stars. Riders can give drivers a high rating if the service is respectable ad the ride is completed in a timely manner. Some drivers are dangerous or rude, though, which can lead to low ratings. Uber takes the average of the last 500 trips (or total trips if less than 500); if your rating is below the minimum required, you will be prevented from driving anyone else around. Uber will alert you and let you know that your rating is approaching this low number.
- Cancellation Rate: Drivers may need to cancel rides for various reasons, but numerous or persistent cancellations can impact a driver’s rating and result in deactivation. The cancellation rate is simply the percentage of rides taken against canceled rides. If you cancel more often than other drivers in your city or area, you may be locked out of the account.
- Acceptance Rate: You will not be permanently penalized if you do not accept rides, but if you consistently reject rides, you will be logged out. Uber recommends logging off the app if you do not wish to drive, as it can cause troubles with other drivers not getting offers and customers having to wait too long for rides.
Learn more about your legal options by chatting with a representative now.
Were you deactivated because of an accident?
- Physical contact, physical violence, sexual relations, and more
- Inappropriate language
- Abusive language or gestures
- Attempting to communicate with riders once a trip has been completed
- Reckless driving
- Committing crimes while driving
- Using drugs or alcohol while behind the wheel
- Possessing a weapon while driving
- Violation of background checks
- Stealing Uber’s intellectual property
- Smearing Uber’s brand
- Soliciting payment or fares outside of the Uber system or app
- Committing fraudulent activity (falsifying clean up fees, increasing trip time, creating dummy accounts)
- Providing inaccurate personal information
- Discrimination against riders on basis of sex, religion, service animals, gender, and much more
Uber Drivers as Independent ContractorsUber drivers are considered independent contractors; that is, they are not technically employed by the company and do not adhere to the same rules and regulations that others do. They are not given certain benefits and are not privy to overtime wages. Additionally, there are some states in which employment is at-will, meaning that employers can terminate their employees for any reason at all, provided the reason is not a violation. Employees can also leave for any reason. Uber’s policy changes can clear up a lot of the confusion and potential wrongful deactivation instances. Although drivers are still independent contractors, they can now be given ample reason for deactivation or termination.
Uber Accident Driver DeactivationIt is common for drivers who have been in accidents to suffer deactivation. This can be due to the lack of evidence a driver has to show that he was innocent or because someone filed a complaint or claim against Uber and targeted or named the driver. It is more often than not beneficial to Uber to simply deactivate the driver to prevent future accidents and costs. If you were involved in an accident, it is wise to contact an Uber wrongful termination lawyer or Uber accident lawyer who can look at the circumstances of your case and help you gather ample evidence. Your lawyer can help you assemble photos, contact information, receipts, and more. It is very important that you establish that you were a driver and that you were working for Uber at the time of the accident. This can be achieved by having screenshots and pay statements available for consideration.
Complete a Free Case Evaluation form to get started now.With the help of one of our Uber wrongful deactivation lawyers, you can potentially receive compensation for your losses. If you were in an accident, you could also be covered for the ensuing expenses, including coverage for the medical bills, lost income, damaged property, pain and suffering, and much more. – UBER deactivated my account after an accident