How many times have you ordered food through a food-delivery service? Most of us have found ourselves not wanting to cook or go out to buy something at least a few times. These are the moments that these food delivery services have proven to be most beneficial. Throughout the years, many of these companies have become popular – allowing hungry customers to order and receive food without actually having to go to a restaurant. Uber Eats is one of these companies.
Uber Eats is a subsidiary of Uber. It is an online food ordering and delivery platform. Uber Eats was launched (by Uber) in 2014. Uber Eats started as UberFRESH in Santa Monica, California. UberFRESH services were available within Uber’s rideshare app. By 2015, the service had been renamed to Uber Eats and was given its own application. Uber Eats allows customers to access menus, order food, and pay for their food both online or via a mobile application (compatible with iOS and Android platforms). Orders can be delivered by delivery partners in cars, bicycles, and even on foot.
There is no doubt that Uber Eats has been successful in the years that it has been operating. However, many people have begun questioning the service’s success – especially because they have constantly had issues while using the service. What type of issues are customers having? Many Uber Eats customers have had a number of issues that have been worsened by Uber Eats’ refusal to provide them with refunds. Customers are essentially losing money while Uber Eats continues to grow.
Uber Eats, like a number of other food-delivery services, is taking advantage of their customers. Uber Eats is scamming their customers and pocketing millions in refunds. Have you ever had problems with an Uber Eats order? If so, you might have requested a refund. Have you been denied a refund which you were rightfully owed? Unfortunately, you are not the only one affected by this. Many people have been left without a refund after issues with their orders.
Can you do anything to ensure that you are properly refunded? You and many other affected customers might have grounds to participate in a class action lawsuit against Uber Eats. You could hold Uber Eats accountable for the money that you are owed. If you would like to learn more about the possibility of participating in a class action lawsuit against Uber Eats, do not hesitate to seek legal assistance with the experts at our firm immediately.
At Downtown L.A. Law Group, our lawyers have many years of experience handling all sorts of claims. Our lawyers have always been and will always be dedicated to representing the best interests of our clients. When you allow our experts to handle your case, you could be certain that our lawyers will provide you with the guidance necessary to pursue your claim against Uber Eats. If you are in need of a Uber Eats class action lawyer, you can trust our firm. Do not hesitate to contact our law firm today.
How Does Uber Eats Work?
Uber Eats, like most other delivery services, claims to be a platform connecting merchants and customers via delivery partners rather than just a food delivery service. The Uber Eats service allows customers to place an order with a restaurant; the restaurant then fulfills the order. A delivery partner can accept to deliver any order. Once a delivery partner accepts an order, he or she simply arrives at the designated restaurant to pick up the order; once the order has been picked up, the delivery partner travels to the customer’s designated drop-off location. Customers can track their order’s progress the entire time – they could even track the progress of delivery partners on a live map via the app. The app also allows the customer and the delivery partner to contact each other. Once the delivery is complete (the customer receives the order), the delivery partner marks the order as delivered and moves on to the next delivery. In most cases, delivery partners are handling multiple orders at once.
Consumers are Complaining about Uber Eats
Although many people are satisfied with the service provided by Uber Eats, many others have not had positive experience. Consider some of the following complaints different consumers have made against Uber Eats (note that these reviews were posted online):
- August 2018 – [Uber Eats] “constantly delivers incorrect items then refuses to give you a refund.” The customer was told that she “would not receive [a] refund as they do not believe [her].”
- September 2018 – the customer claimed that he or she was scammed by Uber Eats. Specifically, “the driver arrived near [the] house [while the customer] watched on the tracker then waited at the door. After going back to [the] phone [the customer] missed a call that could not be [called back]. The driver never got out of his car or delivered the food.” After contacting Uber Eats, the customer was informed that a refund would not be possible because the driver allegedly attempted the delivery.
- December 2019 – the customer ordered something that totaled $25. According to the customer, “every bit of [the order] was wrong or missing].” Uber Eats offered to refund only $3 for the entire incorrect order.
- December 2019 – the customer was offered “$5 back for [the] $32 order that was all wrong and messed up. Items were missing.”
- December 2019 – the customer ordered two separate orders. On both occasions, the Uber Eats app states that the order has been delivered but the food has never arrived. Upon contacting Uber Eats, the customer was denied refunds.
- January 2020 – the customer’s “order never arrived even though they marked [it] being delivered, takes ages for [Uber Eats] to get back to [the customer.]”
- January 2020 – the customer was charged “four times over three days [with] all different amounts.” When the customer repeatedly attempted to speak with Uber Eats representatives regarding the charges, customer services representatives constantly avoided a straightforward resolution.
- January 2020 – the customer “was sent food that was of terrible quality and when raising a complaint for a partial refund [the request was denied].
Even though these complaints are all valid, Uber Eats is repeatedly refusing to give their customers the refunds that they are owed and is actively scamming their customers and cheating them out of their money. Unfortunately, this is common practice among food-delivery services.
Reasons that Consumers Request Refunds
Many of disregard issues with Uber Eats and denied requests for refunds as incidents that do not represent the entire company. However, the experiences that customers are having prove otherwise. Customers are constantly having issues with their orders; most of these issues warrant full or partial refunds.
Some of the most common issues that lead to customers asking for refunds include the following:
- Being billed multiple times for the same order
- Being overcharged for the order
- Not receiving the order (but the order has been marked as delivered on the app)
- Receiving a damaged order
- Receiving an incomplete order
- Receiving an incorrect order
- Receiving an inedible order
- Receiving an order that has been tampered with
Have you ever encountered any of these issues with your Uber Eats order? If so, you are not alone. Countless dissatisfied Uber Eats customers are having issues with their orders and requesting refunds – most of the requests for refunds are never approved.
Your Right to Participate in a Class Action Lawsuit
Uber Eats makes millions of deliveries every year. Millions of people order meals through Uber Eats – most of them ordering multiple times a year. Most people have had issues with their orders at some point; most people have requested refunds for issues with their orders. While some customers have been successful in getting refunds, many others have not. Although the exact amount of money that has been withheld from customers is unclear, it is very clear that the amount can potentially be significant.
If you have been cheated out of your money because Uber Eats failed to issue a refund for an order you never received, for example, you are just one of many people with the same problem. What can you do in this situation? Are there any options available to you? Could you do anything? As previously mentioned, you are not alone. Many people have been directly affected by Uber’s failure to issue refunds.
You and all other affected parties might be able to come together to hold Uber Eats accountable for all unrefunded money. Specifically, you – along with other affected parties – might have grounds to participate in a class action lawsuit. If you choose to participate in a class action, you might even be eligible to be compensated.
Our class action lawyers at Downtown L.A. Law Group are ready to handle your claim and provide you with the guidance necessary to help you take legal action against Uber Eats. For more information, do not hesitate to contact our law firm as soon as possible.
Could You Recover Compensation?
Without a doubt, you might have grounds to take legal action against Uber Eats for the refunds that you have been denied. If the class action lawsuit reaches a successful outcome, you and all other claimants could be compensated. Could you really recover compensation? If so, how much could you receive? What type of compensation could you be eligible to recover?
The specific type and amount of compensation that you could be eligible to receive will always depend on the specific details surrounding the claim. For example, you could be eligible to be compensated for the total amount owed in denied refunds. You could also be eligible to be compensated for the time you spent dealing with Uber Eats and trying to get a refund. You could also be eligible to be compensated for all legal fees.
To learn more about the compensation that you could be eligible to recover if you decide to participate in a class action lawsuit and if the lawsuit is successful, do not hesitate to seek legal assistance with our experts as soon as possible. Our lawyers are ready to help you recover the compensation that you deserve.
Should You Follow Any Steps?
Are there any steps in particular after having an issue with your Uber Eats order? What could you do? What should you do? You should do the following after an incident with your order:
- Report the issue with your order to Uber Eats immediately
- Contact customer service
- Make a formal request for a refund
- Keep records of any communication between you and Uber Eats (if communication is conducted via the Uber Eats app, take screenshots)
- Take screenshots of your order
- Take screenshots of the order you received (if possible)
- Gather all records surrounding the charges that were made, but not refunded (screenshots, bank statements, etc.)
- Seek the expertise of a lawyer
Contact Downtown L.A. Law Group Today
Many people have benefited from the convenience of Uber Eats and other food-delivery services. However, the convenience of the service being provided by does not lessen the severity of the issues that customers have been having for a long time. They are essentially scamming their customers out of millions of dollars in refunds.
If you have been denied a refund (or possibly multiple refunds), we recommend that you seek more information about the possibility of taking legal action against Uber Eats – specifically, the possibility of participating in a class action lawsuit. You can trust the class action lawyers at our law firm to evaluate your claim and provide you with the information necessary to ensure that you have a thorough understanding of your legal options, including your option to participate in a class action lawsuit. When you contact the lawyers at Downtown L.A. Law Group, you can always be sure that someone will always be ready to help you fight for your rights as a consumer.
Why should you choose Downtown L.A. Law Group? At Downtown L.A. Law Group, our lawyers have many years of experience handling different sorts of claims; whatever the claim, our lawyers always determinedly fight for the rights of our clients. At our firm, we acknowledge the fact that far too many people with legitimate claims never seek legal assistance because legal services are typically associated with expensive legal fees. Because of this, we offer free legal services – which allow our firm to remain accessible to all affected parties.
Our free legal services include free consultations and free second opinions. During our free consultations and free second opinions, our knowledgeable attorneys will be available to answer all your questions and address all your concerns. In other words, our lawyers will be available to provide you with all the information that you might need to either start or continue your claim against Uber Eats. If you would like to benefit from our free legal services and learn more about the possibility of participating in a class action lawsuit, do not hesitate to seek legal assistance with our lawyers at your earliest convenience.
At our firm, we offer a Zero-Fee guarantee. Our Zero-Fee guarantee ensures that our clients do not have to pay any upfront legal fees. You will never have to worry about paying anything to speak with our experts. Our law firm is also based on a strict contingency structure. What does this mean? Because of our contingency structure, our clients will never have to pay legal expenses until after reaching a successful outcome to their claims. If you do not win, you will not be required to pay anything.
Would you like to benefit from our legal services? Are you ready to discuss your claim with the Uber Eats class action attorneys at our law firm? If so, do not hesitate to seek legal assistance with our experts at Downtown L.A. Law Group immediately.