Throughout the years, there have been a number of food-delivery services that have become very popular. Postmates is one of these companies. It allows people to order goods from practically anywhere, allowing them to enjoy it within just a few moments.
Without a doubt, Postmates and other food-delivery services have been successful. Many customers have had nothing but good experiences with these companies. However, not everything is positive. Postmates, in specific, has been involved in a number of complaints made by customers upset at the fact that they are denied refunds. A number of issues with Postmates and its service has led to customers’ monetary losses.
Have you ever had issues with Postmates? Has Postmates ever failed to give you a refund? Many Postmates customers place orders at least a few times a week. Depending on the amount of times yopu have attempted to request a refund, Postmates might owe you a considerable amount.
Postmates, just like the other food-delivery services, is cashing in on millions in potential refunds that their unsatisfied customers should be getting. Postmates is essentially robbing its customers by failing to issue these refunds.
What could you do? You might have grounds to participate in a class action lawsuit against Postmates. To learn more about the possibility of participating in a class action lawsuit, you should seek legal assistance immediately – you could trust the experts at Downtown L.A. Law Group. Our lawyers have many years of experience handling claims and representing the best interests of our clients. You can be certain that our lawyers will provide you with the guidance that you need to recover the compensation that you are owed. Contact our firm today.
Postmates was co-founded by Sean Plaice, Sam Street, and Bastian Lehmann in 2011. It is headquartered in San Francisco, California. According to Postmates, its mission is to transform the way that goods move around cities – allowing anything to be delivered on-demand. Postmates is a platform that connects customers and couriers to allow the delivery of goods from stores or restaurants in a short length of time. Although Postmates is not just a food-delivery service, most people associate Postmates with just that.
How Does It Work?
Postmates works like most other food delivery services. Customers place an order via the app or online. Delivery partners get notified of any orders available for delivery and choose to accept whichever order available. The delivery partners arrive at the designated restaurant to pick up the order/food and make their way to the customer’s location. Customers have the option to trach the progress of their order from the moment the order it is placed to the moment it is delivered. Both the delivery partner and the customer have the option to contact the other for any concerns related to the order.
Consumer Complaints Surrounding Postmates’ Service
According to the Better Business Bureau, there have been more than 1,300 complaints made against Postmates in the last three years; some of these complaints have to do with Postmates failing to issue refunds.
Consider some of the following complaints:
December 2019 – The customer ordered food from Postmates and “the pasta was overcooked and not edible. [The customer] reported the issue to Postmates, and they offered no resolution.” The customer requested to be contacted by a Postmates manager “and the people in customer service…would not refer [the] request to a manager. [The customer] was [later] sent an email stating [that the restaurant] was the only one that [could] issue a refund.” After contacting the restaurant, the customer was informed that the “arrangement with Postmates is that Postmates handles all of the billing and refunds.” The customer contacted Postmates again with this new information, and Postmates continued to deny the refund.
December 2019 – the customer ordered food from Postmates. The customer was tracking the order “watched the delivery guy stop nowhere near [the customer’s] neighborhood and mark it as delivered.” The customer “was instantly charged, with no recourse but a button that said, ‘ordered not delivered?’ [which gave the option] to either request a refund that would take days or a credit back to the same service that [might not even deliver the order].
November 2019 – the customer was “overcharged 15.00 above the price of [the order].” The customer’s credit card was also allegedly charged twice.
November 2019 – the customer placed an order on Postmates, but the customer never received the order. The customer contacted Postmates, and “Postmates responded by stating there was nothing they could do and that they could not issue a refund.”
November 2019 – the customer was charged “the entire price of [the order] as a cancelation fee after canceling within thirty-seconds of ordering [the food] in order to use a promotional code for free delivery.”
<>November 2019 – the customer made an order that totaled less than $20. However, the customer was overcharged. The customer was charged $32, an approximate $12 difference. The customer contacted Postmates “at least five times, [and they] repeatedly refused to return the funds.”
October 2019 – the customer ordered through Postmates but never received the order. After contacting Postmates, the customer was informed that they would not be issuing a refund to the customer’s “account history.” In other words, Postmates refused to issue a refund because “[the customer] had been issued refunds in the past for discrepancies associated with their business.”
These complaints all appear to be perfectly valid; however, customers are not receiving the refunds that they are old. Clearly, the failure to issue refunds is an ongoing issue. Many customers are unhappy because they are being cheated out of their money. Many once-loyal Postmates customers have stopped using the service altogether because of the constant issues.
Consumers and the Denial of Refunds
Unfortunately, the denial of refunds hasn’t been a one-off incident. Many Postmates users have had issues with their orders – issues that they assume warrant refunds. However, they are constantly denied refunds and are left without their cash and without the food they ordered.
Some of the common reasons behind the request for refunds (which are often denied) include the following:
- The customer never received the order (even if the order is marked as delivered on the app)
- The customer receives a damaged order (making it inedible)
- The customer receives an incomplete order (missing items)
- The customer receives an order that appears to have been tampered with (orders are usually sealed at the restaurant)
- The customer receives the wrong order
- The customer was billed twice for the order
- The customer was overcharged for the order
If you encountered any of the issues with your order listed above, it makes sense to expect a full or partial refund. After all, why should you be required to pay for an order with which you are dissatisfied? Unfortunately, the issues listed above – even though they are no fault of the customer – are not enough for Postmates to consider distributing refunds.
Postmates Terms and Conditions
Consider the following information highlighted in Postmates’ Terms and Conditions, available both online and on the Postmates app:
- “Charges paid by you are final and non-refundable…Postmates has no obligation to provide refunds or credits. However, Postmates, in its sole discretion, may provide consumers with refunds, courtesy deliver or product credits, or make promotional offers with different features and different rates to any consumers.”
- “Postmates reserves the right to charge you the full order amount, including any Postmates fees, if you are not at the designated delivery location when the Courier arrives to complete the delivery.”
- “If you cancel your order, you may be charged depending on what stage the order was in when you cancelled. You will be notified of any applicable charges before you complete your cancellation.”
- “If an item has to be returned for any reason, you may be subject to a non-refundable $15 return/restocking fee.”
Based on these terms, it seems that Postmates can make charges and issue refunds completely at their own discretion. However, just because something is officially listed on a company’s term and conditions does not mean that it is right.
You Could Participate in a Class Action Lawsuit
In 2018, Postmates allegedly made 35 million deliveries. Consider the possibility of even just one-quarter of those deliveries having some sort of issue that makes the consumer request a refund. If each of these refunds was simply $10, how much unrefunded money would Postmates be essentially pocketing? This is all hypothetical; however, it is very likely that Postmates is benefiting from a significant sum of money.
What can you do? What are the options available to you? The first thing that you should remember is that you are not alone. There are many other people who were unjustly denied refunds. Far too many people are being scammed out of the money that is rightfully theirs.
You might have grounds to join forces with other affected parties in a class action lawsuit. If you decide to participate in a class action lawsuit, you – and all others who participate in the class action lawsuit – could receive monetary compensation. To learn more about the possibility of participating in a class action lawsuit, do not hesitate to seek legal assistance with the experts at our firm immediately.
At Downtown L.A. Law Group, our class action lawyers are ready to evaluate your claims and provide you with all the information and guidance necessary to ensure that you are rightfully compensated for what you are owed. For more information, contact our firm at your earliest convenience.
You Could Be Compensated
If you decide to be a part of the class action lawsuit, you could be eligible to recover compensation – given that the class action lawsuit reaches a successful claim outcome. How much compensation could you be eligible to receive? What type of compensation could you be eligible to recover?
You could likely recover compensation for the amount of the refund that you are owed (this amount could increase if you were owed multiple refunds). Depending on the details of the claim, you could also be compensated for the time that you spent dealing with Postmates in attempts of getting your refund.
If you would like to learn more about the specific type and amount of compensation that you could be eligible to receive if the class action lawsuit reaches a successful outcome, you should contact our firm at your earliest convenience. Our lawyers are ready to aggressively fight for your right to be compensated.
What Should You Do?
In many cases, it can be difficult to really understand what you could or should do after being affected in this way by a company. You should do all of the following:
- Report the issue (order incomplete, incorrect, or undelivered, for example)
- Request a refund
- Reach out to customer service
- Keep records of all communication between you and Postmates
- Gather records of all charges that were made and not refunded
- Seek legal assistance
Contact Our Firm Today
It is a shame that such a well-known company, as is Postmates, is involved in scamming its loyal consumers out of millions of dollars in potential refunds. If you would like more information about taking legal action against Postmates for the refusal to pay refunds, do not hesitate to seek legal assistance with our experts as soon as possible. The lawyers at our law firm are ready to evaluate your current situation and provide you with all the information that you need to potentially participate in a class action lawsuit against Postmates. When you contact our firm, you can be certain that there will always be someone fighting for your best interests.
At Downtown L.A. Law Group
, our lawyers have many years of experience handling all sorts of claims – always aggressively fighting for their rights of our clients. We are dedicated to remaining accessible to all; therefore, our firm offers free legal services. Our free legal services include both free consultations and free second opinions. During our free consultations and free second opinions, our lawyers will be available to answer all your questions and address all your concerns – providing you with all the information that you need to take legal action against Postmates. If you would like to learn more about your right to participate in a class action lawsuit against Postmates, do not hesitate to seek legal assistance with our experts immediately to benefit from our free legal services.
Our firm offers a Zero-Fee guarantee that ensures that our clients never have to worry about paying any upfront fees for any of our legal services. Our firm is also strictly based on a contingency structure, meaning that our clients will not have to pay any legal fees until after reaching a successful claim outcome – if you do not win, you will not have to pay anything.
To learn more about your right to participate in a class action lawsuit against Postmates, do not hesitate to seek legal assistance today.