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Food Delivery Apps Consumer Issues – You Can Sue

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Over the years, a number of food delivery services have made their way onto our mobile devices via apps. These food delivery apps allow hungry consumers to order food from a variety of restaurants from the convenience of their own home, office, school, etc. It doesn’t matter where you are – you could order food.

Although many people have nothing but good things to say about these food delivery services, many others have had a number of negative experiences that have actually resulted in monetary losses – and have caused these parties to simply stop using these services. Specifically, many of these food delivery services have refused to provide their consumers with refunds after issues with orders.

If you routinely use the services provided by food delivery apps, you might have experienced at least a few issues with your orders. How many times have you requested a refund? How many times have you actually received a refund? How many times have your refund requests been denied? Consider the total amount of refunds that you were denied, and consider all the other people that actively use these food delivery apps and have problems with their orders.

These companies are potentially pocketing millions of dollars in refunds – refunds that they refuse to pay. Are you interested in exploring the possibility of fighting for your right to recover what you are owed? If so, you should consider the possibility of participating in a class action lawsuit.

To learn more about your right to participate in a class action lawsuit, do not hesitate to seek legal assistance with the experts at Downtown L.A. Law Group as soon as possible. Our experts have many years of experience handling all sorts of claims and helping claimants recover the compensation that they are owed. If you would like our knowledgeable attorneys to evaluate and handle your claim, do not hesitate to seek legal assistance with our firm at your earliest convenience. Our lawyers are ready to provide you with the representation and guidance that you need to take legal action.

The Most Popular Food Delivery Services

Sometimes cooking or going out to a restaurant to get something to eat isn’t an option – but you still need to eat. These food delivery services bring food to you; all you have to do is place the order on your phone. In the Los Angeles area, there are a number of these food delivery apps available to order from.

Some of the most popular food delivery services include the following:

  • Postmates (founded in 2014)
  • Uber Eats (founded in 2014 as Uber Fresh within the Uber rideshare app; later renamed and given its own app)
  • DoorDash (founded in 2013)
  • Grubhub (founded in 2004; began offering delivery in 2014)

How It Works

The four apps mentioned above essentially operate in the same way. They have delivery partners that work on their own schedule. When they are available to deliver, they can accept an order. They simply arrive at the designated restaurant, pick-up the food, and go on their way. Those who place the order can typically track the process of the delivery. The delivery driver can contact the customer via phone or text to let them know that they are outside if the customer is not already waiting.

Some of the Issues Surrounding the Food Delivery Services

Have you ever had any issues with your orders from any of the apps listed above? Some of the common issues associated with these services include the following:

  • The order is marked as delivered on the app, but the customer never receives the food
  • The customer receives the incorrect order
  • The customer’s order is incomplete or incorrect
  • The customer’s order arrives inedible (damaged, cold, etc.)
  • The customer’s order appears to have been tampered with
  • The customer was overcharged
  • The customer was billed twice

If you experienced any of the issues above, you might have requested a refund. However, your request for a refund likely went ignored.

Consumers are Complaining

Without a doubt many people are experiencing issues with their orders and are frustrated about not being granted refunds. There are many complaints against these food delivery services online. Consider some of the following complaints made on the Better Business Bureaus site:

    “I have had numerous orders not get delivered to me this year and I was charged. Even today (12/2/19), I ordered delivery, tracked the order and pickup, and [on the app] watched the delivery guy stop nowhere near my neighborhood and mark it ‘Delivered.’ I was instantly charged.”
  • “I was overcharged 15.00 above the price of my order and they charged my credit card twice!”
  • “Customer service is terrible. I asked for a refund after an order was not delivered. Agent left the chat and did not do anything.”
  • “The driver never showed up…[customer service claimed that] the driver attempted to deliver my food twice but he never showed up and they wouldn’t give me a refund.”

Based on these complaints, multiple people have had issues with getting refunds. Considering how many people actively use these food delivery services, the amount of denied refunds could be significant.

Consumer Information Provided by the Federal Trade Commission

According to the Federal Trade Commission, consumers have options when they are billed for merchandise that they never receive. One of the options is to dispute the charge – given that you paid with a credit card. Most credit card issuers have policies that prohibit sellers from charging a credit card accounts prematurely (charged are made typically before shipment, but also immediately upon completed deliver). After you file your dispute, the credit card issuer will investigate the claim, and you will not be financially responsible for paying the disputed charges during this time. Depending on the outcome of the investigation, the credit card issuer could remove the disputed charges from your account.

If you paid with a debit card, you could also attempt to dispute the charge; although, debit charges cannot usually be disputed. Debit card issuers sometimes offer protection programs as well as solutions for instances in which consumers get charged for things they never receive.

The Federal Trade Commission states that sellers must issue refunds within seven business days after the cancellation on an order – given that the order was initially paid with cash, check, money order, or non-seller credit card.

Your Right to Take Legal Action

How much money do these food delivery service companies owe you? Now, consider the millions of people that actively use these delivery services. If every customer had even one incident in which they were not properly refunded, the total amount of refunds would be in the multi-millions of dollars.

You are not alone – you and many others have been scammed out of the refunds that you are owed. These companies are constantly denying refunds and are essentially getting richer. Far too many people are losing money because of the greed of these companies.

What can you do? Depending on the details surrounding your specific situation, you might have grounds to join many others and participate in a class action lawsuit against these food delivery companies. If the class action lawsuit reaches a successful outcome, you and all others who have been wrongfully denied their refunds could be compensated. If you would like to learn more about your right to participate in a class action lawsuit, do not hesitate to seek legal assistance as soon as possible. The lawyers at Downtown L.A. Law Group are ready to evaluate your claim and guide you towards recovering the compensation that you are owed.

You Could Be Compensated

If the class action settlement reaches a successful outcome, you – along with all others involved in the lawsuit – could be compensated. What could you be eligible to receive? Without a doubt, you could be compensated with all the refunds that you were owed. You could also be compensated for the time and effort that you were forced to spend going back and forth with the company when you were trying to get them to issue you a refund. For more information about the type and amount of compensation that you could be eligible to receive upon a successful outcome for the class action lawsuit, do not hesitate to seek legal assistance immediately.

At our firm, we are dedicated to aggressively fighting to recover the compensation that our claimants are owed. You can be certain that our lawyers will do everything within their reach to ensure that you are rightfully compensated.

Seek Legal Assistance Immediately

These well-known food delivery companies, including Grubhub, Postmates, Uber Eats, and DoorDash, are making money while inconveniencing their consumers. They have repeatedly refused to give refunds for undelivered orders (and orders with other issues warranting a refund). If you would like to learn more about taking legal action against these companies, do not hesitate to seek legal assistance with our firm at your earliest convenience. Our lawyers will help you understand how you could participate in a class action lawsuit and be an important part of holding these companies accountable for their actions against their consumers. For more information, do not hesitate to contact the experts at Downtown L.A. Law Group.

At Downtown L.A. Law Group, our lawyers have many years of experience handling all sorts of claims – including claims arising from consumers who have been wronged by the companies to which they have been loyal. At our firm, we believe that these companies should be held accountable and should be made to pay their consumers. If you would like to discuss the possibility of filing a class action lawsuit, do not hesitate to contact our firm today.

At our firm, we offer free legal services – including free consultations and free second opinions – to ensure that all affected parties have access to the appropriate legal representation. During our free consultations and free second opinions, our lawyers will be available to answer all your questions, address all your concerns, and provide you with all the information that you need to take legal action immediately. If you would like to benefit from our free legal services, do not hesitate to contact our firm today.

Our firm offers a Zero-Fee guarantee that ensures that our clients will not be required to pay any upfront legal fees for any of our legal services. Our firm is based on a contingency structure that ensures that our clients will never be required to pay anything until after their claims reach successful outcome. If you are ready to discuss your claim with our lawyers, do not hesitate to contact our firm today.

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