Over the years, a number of food delivery services have made their way onto our mobile devices via apps. These food delivery apps allow hungry consumers to order food from a variety of restaurants from the convenience of their own home, office, school, etc. It doesn’t matter where you are – you could order food. Although many people have nothing but good things to say about these food delivery services, many others have had a number of negative experiences that have actually resulted in monetary losses – and have caused these parties to simply stop using these services. Specifically, many of these food delivery services have refused to provide their consumers with refunds after issues with orders. If you routinely use the services provided by food delivery apps, you might have experienced at least a few issues with your orders. How many times have you requested a refund? How many times have you actually received a refund? How many times have your refund requests been denied? Consider the total amount of refunds that you were denied, and consider all the other people that actively use these food delivery apps and have problems with their orders. These companies are potentially pocketing millions of dollars in refunds – refunds that they refuse to pay. Are you interested in exploring the possibility of fighting for your right to recover what you are owed? If so, you should consider the possibility of Participando en una demanda colectiva. To learn more about your right to participate in a class action lawsuit, do not hesitate to seek legal assistance with the experts at Downtown L.A. Law Group as soon as possible. Our experts have many years of experience handling all sorts of claims and helping claimants recover the compensation that they are owed. If you would like our knowledgeable attorneys to evaluate and handle your claim, do not hesitate to seek legal assistance with our firm at your earliest convenience. Our lawyers are ready to provide you with the representation and guidance that you need to take legal action.

Los servicios de reparto de comida más populares

Sometimes cooking or going out to a restaurant to get something to eat isn’t an option – but you still need to eat. These food delivery services bring food to you; all you have to do is place the order on your phone. In the Los Angeles area, there are a number of these food delivery apps available to order from. Some of the most popular food delivery services include the following:

• Postmates (fundada en 2014)
• Uber Eats (fundada en 2014 como Uber Fresh dentro de la aplicación de viajes compartidos Uber; más tarde se le cambió el nombre y se le dio su propia aplicación).
• DoorDash (fundada en 2013)
• Grubhub (fundada en 2004; empezó a ofrecer reparto en 2014)

Cómo funciona

Las cuatro aplicaciones mencionadas funcionan básicamente de la misma manera. Tienen repartidores que trabajan según su propio horario. Cuando están disponibles para hacer entregas, pueden aceptar un pedido. Simplemente llegan al restaurante designado, recogen la comida y siguen su camino. Quienes hacen el pedido pueden seguir el proceso de entrega. El repartidor puede ponerse en contacto con el cliente por teléfono o mensaje de texto para avisarle de que está fuera si el cliente aún no está esperando.

Algunos de los problemas que rodean a los servicios de reparto de alimentos

¿Has tenido alguna vez problemas con tus pedidos desde alguna de las aplicaciones mencionadas? Algunos de los problemas más comunes asociados a estos servicios son los siguientes:

• El pedido se marca como entregado en la aplicación, pero el cliente nunca recibe la comida.
• El cliente recibe un pedido incorrecto
• El pedido del cliente está incompleto o es incorrecto
• El pedido del cliente llega incomestible (dañado, frío, etc.)
• El pedido del cliente parece haber sido manipulado
• Al cliente se le cobró de más
• Al cliente se le facturó dos veces

Si ha experimentado alguno de los problemas anteriores, es posible que haya solicitado una devolución. Sin embargo, lo más probable es que su solicitud haya sido ignorada.

Los consumidores se quejan

Sin duda, muchas personas tienen problemas con sus pedidos y se sienten frustradas porque no se les devuelve el dinero. Hay muchas quejas en línea contra estos servicios de entrega de comida. Considere algunas de las siguientes quejas realizadas en el sitio Better Business Bureaus:

"Este año no me han entregado numerosos pedidos y me han cobrado. Incluso hoy (12/2/19), pedí la entrega, seguí el pedido y la recogida, y [en la aplicación] vi cómo el repartidor no se detenía cerca de mi barrio y lo marcaba como 'Entregado'. Me han cobrado al instante".
• "¡Me cobraron 15,00 de más sobre el precio de mi pedido y cargaron mi tarjeta de crédito dos veces!".
• "El servicio de atención al cliente es terrible. Pedí un reembolso después de que no me entregaran un pedido. El agente abandonó el chat y no hizo nada".
• "El conductor nunca apareció... [el servicio de atención al cliente afirmó que] el conductor intentó entregarme la comida dos veces, pero nunca apareció y no me devolvieron el dinero".

Según estas quejas, muchas personas han tenido problemas para obtener devoluciones. Teniendo en cuenta cuántas personas utilizan activamente estos servicios de entrega de alimentos, la cantidad de reembolsos denegados podría ser significativa.

Información al consumidor facilitada por la Comisión Federal de Comercio

According to the Federal Trade Commission, consumers have options when they are billed for merchandise that they never receive. One of the options is to dispute the charge – given that you paid with a credit card. Most credit card issuers have policies that prohibit sellers from charging a credit card accounts prematurely (charged are made typically before shipment, but also immediately upon completed deliver). After you file your dispute, the credit card issuer will investigate the claim, and you will not be financially responsible for paying the disputed charges during this time. Depending on the outcome of the investigation, the credit card issuer could remove the disputed charges from your account. If you paid with a debit card, you could also attempt to dispute the charge; although, debit charges cannot usually be disputed. Debit card issuers sometimes offer protection programs as well as solutions for instances in which consumers get charged for things they never receive. The Federal Trade Commission states that sellers must issue refunds within seven business days after the cancellation on an order – given that the order was initially paid with cash, check, money order, or non-seller credit card.

Su derecho a emprender acciones legales

How much money do these food delivery service companies owe you? Now, consider the millions of people that actively use these delivery services. If every customer had even one incident in which they were not properly refunded, the total amount of refunds would be in the multi-millions of dollars. You are not alone – you and many others have been scammed out of the refunds that you are owed. These companies are constantly denying refunds and are essentially getting richer. Far too many people are losing money because of the greed of these companies. What can you do? Depending on the details surrounding your specific situation, you might have grounds to join many others and participate in a class action lawsuit against these food delivery companies. If the class action lawsuit reaches a successful outcome, you and all others who have been wrongfully denied their refunds could be compensated. If you would like to learn more about your right to participate in a class action lawsuit, do not hesitate to seek legal assistance as soon as possible. The lawyers at Downtown L.A. Law Group are ready to evaluate your claim and guide you towards recovering the compensation that you are owed.

Podría ser indemnizado

If the class action settlement reaches a successful outcome, you – along with all others involved in the lawsuit – could be compensated. What could you be eligible to receive? Without a doubt, you could be compensated with all the refunds that you were owed. You could also be compensated for the time and effort that you were forced to spend going back and forth with the company when you were trying to get them to issue you a refund. For more information about the type and amount of compensation that you could be eligible to receive upon a successful outcome for the class action lawsuit, do not hesitate to seek legal assistance immediately. At our firm, we are dedicated to aggressively fighting to recover the compensation that our claimants are owed. You can be certain that our lawyers will do everything within their reach to ensure that you are rightfully compensated.

Busque asistencia jurídica inmediatamente

These well-known food delivery companies, including Grubhub, Postmates, Uber Eats, and DoorDash, are making money while inconveniencing their consumers. They have repeatedly refused to give refunds for undelivered orders (and orders with other issues warranting a refund). If you would like to learn more about taking legal action against these companies, do not hesitate to seek legal assistance with our firm at your earliest convenience. Our lawyers will help you understand how you could participate in a class action lawsuit and be an important part of holding these companies accountable for their actions against their consumers. For more information, do not hesitate to contact the experts at Downtown L.A. Law Group. At Downtown L.A. Law Group, our lawyers have many years of experience handling all sorts of claims – including claims arising from consumers who have been wronged by the companies to which they have been loyal. At our firm, we believe that these companies should be held accountable and should be made to pay their consumers. If you would like to discuss the possibility of filing a class action lawsuit, do not hesitate to contact our firm today. At our firm, we offer free legal services – including free consultations and free second opinions – to ensure that all affected parties have access to the appropriate legal representation. During our free consultations and free second opinions, our lawyers will be available to answer all your questions, address all your concerns, and provide you with all the information that you need to take legal action immediately. If you would like to benefit from our free legal services, do not hesitate to contact our firm today. Our firm offers a Contingency Fee Arrangement that ensures that our clients will not be required to pay any upfront legal fees for any of our legal services. Our firm is based on a contingency structure that ensures that our clients will never be required to pay anything until after their claims reach successful outcome. If you are ready to discuss your claim with our lawyers, do not hesitate to call us at (855) 339-8879 hoy.